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Frequently Asked Questions.
How does Raya work?
Raya combines targeted heat therapy and deep vibration massage to relax the muscles in your lower abdomen. The heat increases blood flow to the area while the massage helps release tension — working together to provide fast, natural relief from period cramps without any medication.
How quickly will I feel relief?
Most customers report feeling relief within 5 to 10 minutes of putting it on. For best results, put it on as soon as you feel your cramps starting rather than waiting until the pain peaks.
What heat settings does it have?
Raya has 5 temperature settings ranging from 45°C to 65°C, so you can choose exactly how much heat your body needs on any given day. You can adjust the temperature at any time using the controls on the device.
How many massage modes does it have?
There are 4 vibration massage modes — from gentle pulses to deep intense massage. You can use the massage independently from the heat or combine them for maximum relief.
Can I wear it under my clothes?
es — that's one of the things our customers love most about it. The slim profile means it sits discreetly under most outfits including work clothes, jeans, leggings, and dresses. Nobody will know you're wearing it.
How long does the battery last?
On a full charge reliefly lasts from 120 - 180 minutes on mid settings. Battery life will vary slightly depending on which heat and massage settings you use — higher settings will drain the battery faster. The battery indicator on the display lets you keep track.
How do I charge it?
Raya charges via USB which means you can charge it from any USB port, power bank, laptop, or wall adapter. A full charge typically takes around 2 hours. We recommend charging it the night before your period is due so it's ready to go.
Is it safe to use?
Yes. Raya is designed with built-in safety features including automatic shut-off after 30 minutes to prevent overheating. The surface materials are skin-safe and the device is made to be worn directly against the body.
Can I use it while sleeping?
We recommend using Raya while awake so you can monitor the heat setting and comfort level. The 15 and 30 minute smart timer function is useful for winding down before sleep — it will automatically switch off so you can rest without worrying.
Is it suitable for people with endometriosis or PCOS?
Raya is used by many customers with endometriosis and PCOS who report it helps manage their pain. However if you have a specific medical condition we always recommend checking with your doctor before use.
Can I adjust the heat and massage independently?
Yes. The heat and massage functions are completely independent. You can use heat only, massage only, or both together — and adjust each one separately to find your perfect combination.
How do I clean it?
Wipe the device down with a slightly damp cloth when needed. Do not submerge it in water or use harsh cleaning products on the surface. The strap can be gently hand washed if needed.
What is your return policy?
We offer a 30 day return policy. If you are not happy with your purchase for any reason simply contact our support team within 30 days of receiving your order and we will sort it out for you.
Is it waterproof?
Raya is splash resistant which means it can handle light moisture and everyday use. We recommend not submerging it in water or wearing it in the shower or bath.
How long does shipping take?
We offer standard and express shipping options at checkout. Standard shipping typically arrives within 3 to 7 days for the United States. Most other countries average around 7-10 days for shipping. You will receive a tracking link as soon as your order is dispatched.
Can I use it if I'm pregnant?
We do not recommend using Ease during pregnancy. Heat therapy on the abdomen is not advised during pregnancy. Please consult your doctor or midwife for suitable alternatives.